Return Policy

All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse & CCD sensors damaged by normal wear & tear). This does not affect your statutory rights as a consumer.

Returns Procedure

In the unlikely event that you receive a faulty product or your product becomes faulty after a few days. email support@brackets.ie and you will then be issued with a form to complete. Once we have received the completed form we will then issue you with a RMA number. This enables you to return the goods to brackets.ie. Any goods returned without a RMA number will not be accepted.

You have the right to cancel your order with us (does not apply to business customers), in accordance with Consumer Protection (Distance Selling) Regulations. The period in which you can exercise that right is 14 (fourteen) days beginning the day after your goods are received. The unused goods must be returned as originally packaged at the customer’s expense (the costs can vary depending on the weight of the bracket – a guide price would be around €10 if we organise pick-up for you). You must still apply for a returns number as described above. We reserve the right to have the goods inspected by a technician prior to replacement or refund. You will receive a full refund once we have received and tested the goods, providing they are returned in their original packaging. Alternatively we will supply you with an exact replacement.

If the unused goods are returned as originally packaged, your refund will be for the full amount minus the actual cost of delivery/shipping which will be itemised on your credit note / refund notice. Any specials/offers which have been subject to minimum quantity ordering will be nulified if the return alters the quantity discount calculation. The refund will account for this and be itemised on your receipt.

brackets.ie does not operate a “sale or return” policy.

The following exclusions apply to the returns policies stated above:

Goods that are not in their original packaging and in good condition are excluded and will be rejected by our warehouse.

Any goods with cut cables, or any modifications of any kind will be rejected by our warehouse and you will not be eligible for a refund.

All warranties exclude product misuse, acts of God i.e. lightening strikes, bulbs, IR LEDs & CCD sensors damaged by normal wear & tear.

PLEASE BE AWARE OF THE FOLLOWING

brackets.ie are not responsible for networking any equipment. We cannot be held responsible for failure to network and will not accept any equipment back due to this.

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